Research shows we learn 85% of what we know through listening, but most of us absorb just 25% of what we hear. Get people to share more, and hear more of what they share:
Let speakers finish Interrupting is the most common listening offence, says Melissa Beall, a communications professor. Finishing someone’s thoughts or asking too many questions bugs the speaker—and can make her clam up.
Don’t multitask You miss info if you read or type during a chat, and you may offend the speaker. If busy, ask if you can talk later and set a time to do so. Follow up If you don’t let people know the outcome of their ideas, they feel they weren’t heard and that they didn’t offer something of value. People offer more ideas if they feel sure they’ll hear back.
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